Our Commitment to You
At ANNE COLE Shop, we believe your shopping experience should be as effortless and elegant as our swimwear designs. Just as our collections are crafted to make you feel confident and beautiful, our shipping and returns processes are designed with your complete satisfaction in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Notes |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after dispatch | Recommended for faster delivery |
| Free Shipping | EMS | FREE for orders over $50 | 15-25 business days after dispatch | Economical option for budget-conscious shoppers |
International Shipping Note: We ship worldwide excluding Asia and select remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
Returns & Exchanges
Important Hygiene Restrictions
For hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Bikinis (both tops and bottoms)
- One Pieces swimwear
- Plus Size swimwear items
- All Beachwear intimate apparel
These items are considered final sale to ensure the highest standards of hygiene for all our customers.
Return & Exchange Guidelines
- Timeframe: Returns and exchanges must be initiated within 15 days from the date you receive your order
- Condition Requirements:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
- Proof of purchase is required
Return & Exchange Process
Contact our customer care team within 15 days of receiving your order using the template below:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message:
Dear ANNE COLE Shop Customer Care,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to Return/Exchange:
– Product Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason: [Reason for return/exchange]
For exchanges, I would like:
– New Product: [Product Name]
– New Size: [Size]
– New Color: [Color]
Shipping Address:
[Your Full Name]
[Street Address]
[City, State, ZIP Code]
[Country]
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number]
Within 24 hours, our team will email you:
- Return authorization number
- Prepaid shipping label (if applicable)
- Return shipping instructions
- Designated return address
Package your items securely including:
- All items in original condition
- Original packaging and tags
- Copy of your order confirmation
- Return authorization form
Once we receive your return:
- We’ll inspect items within 2-3 business days
- You’ll receive email confirmation of approval
- Refunds processed within 5-7 business days after approval
Refund Information
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit Card Payments | 5-7 business days after return approval | Appears on your statement within 1-2 billing cycles |
| PayPal Payments | 3-5 business days after return approval | Directly to your PayPal account |
| Visa/MasterCard/JCB | 5-10 business days after return approval | Timing depends on your bank’s processing |
What’s Refunded: Full item cost for eligible returns. Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective.
Exchange Process
We offer straightforward exchanges for:
- Different sizes (subject to availability)
- Alternative colors (subject to availability)
- Different styles within the same price range
Exchange Benefits:
- Free exchange shipping for size exchanges
- Price differences will be charged/refunded as needed
- Exchanges processed within 3-5 business days after receiving your return
International Returns
As we serve customers worldwide (excluding Asia and select remote areas):
- International customers are responsible for return shipping costs
- Customs duties and taxes are non-refundable
- Please mark package as “Returned Goods” to avoid additional customs charges
- Refunds will be issued in US Dollars
Need Assistance?
Our customer care team is here to help you with any shipping, return, or exchange questions:
- Email: [email protected]
- Address: 3358 Short Street, SACRAMENTO, US 17968
- Response Time: Typically within 24 hours
We’re committed to ensuring your ANNE COLE Shop experience is as seamless and comfortable as our swimwear designs. Thank you for choosing ANNE COLE Shop – where your satisfaction receives the same careful attention we give to designing our swimwear collections.